Springview

Springview is a residential care home providing personal care to up to fifty eight older people, some of who may be living with dementia. At the time of our inspection there were 49 people using the service. The home is a large purpose-built building, all bedrooms have en-suite facilities. There is a garden to the rear of the building which people had access to.

People and relatives were positive about their experience of care at Springview. People and relatives felt staff were kind and caring and understood their needs. People told us they felt safe living at Springview. Staff had received training around safeguarding and how to recognise signs of abuse. Falls were well managed at the home and there were systems and processes in place to monitor people and keep them safe. People's risks were clearly assessed and guidance provided to staff on how to minimise identified risks. People received their medicines safely and on time. People were protected from the risk of infection by clear infection control practices.

Relatives felt staff were well trained and we saw records of regular staff training. People were fully involved in choosing what they wanted to eat and complimentary of the food that was provided. People were actively supported to maintain their health and well-being through routine and specialist healthcare appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.