Evelyn House
Care home, Enfield, 5 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Evelyn House: inspection record
Rated Requires improvement in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2021. Rated Requires improvement in 2021 and October 2025.
It has been rated Requires improvement at every inspection since 2021. The latest rating was published 12 months ago.
How it compares locally
- One of 13 Requires improvement care homes in Enfield, out of 72 with a rating.
- Smaller than 9 in 10 care homes in Enfield.
What inspectors found
From the Care Quality Commission's assessment published 24 October 2025 (assessment visit 7 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 13 May 2025 (site visit). The service is a residential service providing care and support mainly to people living with mental health conditions. At the time of the assessment, 6 people were being supported at the service.
Safety was not always managed adequately. We found concerns in how the service assessed risks to people and management of medicines. While we found no evidence of people coming to harm, these concerns indicated people were at risk of harm. The service carried out recruitment checks to make sure only suitable staff were employed. However, recruitment records for 1 staff member did not show complete adherence to safe recruitment requirements. Staff received training in a range of areas to remain knowledgeable in their roles, but there were gaps in training monitoring systems. People’s eating and drinking needs were not consistently assessed or documented. Information on people’s needs were documented in their care plans. However, the information presented was not always complete or sufficiently specific to ensure guidance for staff was clear and robust. We found inconsistencies and shortfalls in the governance of the service, including the effectiveness of quality assurance systems. These concerns amounted to a breach of regulation in relation to safe care and treatment, and a repeated breach of regulation regarding good governance. We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
Read the full summary
Equally, we found a number of examples of good care and good practice. Regular meetings for people and staff were now taking place. Staff were aware of their safeguarding duties. Accidents and incidents were recorded and reviewed appropriately. Staff adhered to infection control practices to protect people from infections. People had enough to eat and drink to stay healthy. Staff monitored people’s health and wellbeing, and escalated concerns appropriately to support healthy living. The provider supported staff wellbeing. Leaders were visible and supportive, and helped staff develop in their roles. Staff felt supported to give feedback and were treated fairly. Staff worked in partnership with other organisations to provide effective care to people. The provider was no longer in breach of regulation regarding staffing.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. Under this key question, we found a breach of regulation 12, in relation to safe care and treatment, over concerns around assessing risks to people’s health care and safety and medicines management.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. Our evidence under this key question demonstrated the provider was no longer in breach of regulation 18, in relation to staffing.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. Under this key question, we found a repeated breach of regulation 17, in relation to good governance, over concerns around quality assurance systems, risk management and record keeping.
Questions to ask when you visit
- Safe was rated Requires improvement on 24 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 October 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 103 London Road, Enfield, EN2 6EU |
|---|---|
| Neighbourhood | Enfield town, Enfield |
| Phone | 020 8364 4698 |
| Website | www.jackson-care.com |
| Registered manager | Ben Jackson |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 21 April 2021 (opens the Care Quality Commission website) Latest assessment published 24 October 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Jackson Care |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09273789 (opens Companies House) |
Nearest alternatives
- RI Roland Residential Care Homes - 27 Bush Hill Care home, 0.4 miles awayRequires improvement
- G Parkside Residential Home Care home, 0.4 miles awayGood
- G St Theresa's Rest Home Care home, 0.4 miles awayGood
- RI Wellington Park Nursing Home Care home with nursing, 0.4 miles awayRequires improvement
- G Azalea Court Care home with nursing, 0.5 miles awayGood
Getting help from London Borough of Enfield
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Enfield
- Ask for a care needs assessment
- Phone: 020 8379 1001
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Enfield
Checked on the council's website, November 2026.
Common questions
- Does Evelyn House provide nursing care?
- No. The Care Quality Commission lists Evelyn House as a care home without nursing.
- How many beds does Evelyn House have?
- The Care Quality Commission's register lists 5 beds at Evelyn House.
- When was Evelyn House last inspected?
- The Care Quality Commission's latest rating for Evelyn House was published on 24 October 2025.
- Who runs Evelyn House?
- Evelyn House is run by Jackson Care.
- What is Evelyn House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 October 2025.