Spring Lane

• Robust screening processes were in place for visitors to the service. On entering the building each person had their temperature checked and completed a Covid-19 risk assessment, personal protective equipment (PPE) was also provided. On the spot lateral flow devise testing also took place. This test enabled the service to receive Covid-19 test results within 15-30 minutes. This meant the service was able to monitor and act immediately to ensure government guidelines could be followed where positive test results were discovered. Visitors attending the home were required to book an appointment beforehand. This helped to minimise the risk of spread of infection. • People were encouraged to maintain friendships during mealtimes, screens were placed on each dining table to promote social interactions and to allow people to socialise with their friends. People maintained social contact with their relatives and friends, for example, through virtual video calls using an iPad and by telephone. People were able to see and talk to family members from the large window located in the main lounge. This helped the service to minimise the spread of infection whilst maintaining the well-being of people living at the home. • The environment was clean and free from malodour and the communal areas were regularly cleaned. We observed domestic staff cleaning areas of the home during our visit. Cleaning schedules were in place and regular audits were carried out, including deep cleaning of high touched areas, such as door handles and grab rails.

The five questions we ask about services and what we found