Alexandra Park Home

Staff were recruited to the service safely and people's medicines were administered safely. The service was clean and with no unpleasant smell. Staff knew how to use and dispose of personal protective equipment (PPE) safely.

People had been living at the service for many years but had been assessed before care had begun. People were involved in planning their care and care was personalised to meet their needs detailing their likes and dislikes.

People told us staff were kind and patient with them. People were treated with respect and discrimination was not tolerated. People's privacy and dignity was respected. Activities took place in the service and people were encouraged to participate if they wanted to.

People and their relatives knew how to speak up if they were not happy with any aspect of the service and staff told us they would speak up on behalf of people using the service if they were not happy.

The management of the service was open and inclusive. People, their relatives and staff told us they liked how the service was being managed and the attitude of the manager and provider.

Systems were in place to monitor the service and to ensure people received care that met their needs and provided them with the best outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk