Lavender Fields - Care Home with Nursing

The service was not able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture. Staff said there was not always sufficient time to be able to encourage people's independence by getting them involved in day to day tasks. People's activity records showed that they were doing limited things in the day. The manager did not have knowledge of the Right support, right care, right culture guidance which meant staff were not knowledgeable about the guidance.

People had risk assessments in place. People received their medicines when they needed them. Staff received training that covered aspects of their role, however staff felt they needed additional training such as learning disability and autism.

People and relatives felt staff provided care that was safe, and systems were in place to report concerns. The staff team had been safely recruited. Systems were in place to report and respond to accidents and incidents.

People were supported by staff who offered them choices and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The manager had built positive relationships with professionals that were involved with the service. Relatives felt that they could contact the management if they needed to and that they were responsive.