Symonds House - Care Home with Nursing Physical Disabilities

People's medicines were managed safely. The provider undertook assessments of staff practice to satisfy themselves that staff were competent to safely administer medicines. The service was clean and welcoming. Staff had received infection control training and protective clothing including gloves and aprons was available to them.

People's needs and preferences had been individually assessed and were kept under constant review. People told us the care and support staff provided met their needs. Staff received training necessary for their roles and felt supported in their roles.

People enjoyed the food provided for them. People accessed healthcare services as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with respect and dignity. People were involved in making decisions about their care as much as they could be. People's right to privacy and confidentiality was respected and their right to make decisions was promoted.

People received care and support that was flexible and responsive to their individual needs. People were encouraged and supported to be part of the local community they lived in. Opportunities for engagement were routinely brought into the service for people to enjoy. Relatives and other visitors were welcomed into the home at any time. The provider had an effective policy and procedure to support people to raise complaints. The provider and staff team were very clear that Symonds House was people's own home and they would be supported to remain there should their health deteriorate.

The management and staff team demonstrated a culture of ensuring people and their needs were a priority. The management team was available for the staff if they needed advice or guidance. Quality assurance processes such as audits were used to help ensure the provider's standards were upheld. Systems had been developed to enable people, their relatives and external professionals to contribute their feedback about the way the service operated. The registered manager kept themselves up to date with changes in

legislation and practice.