Lady Forester Residential & Day Care Centre

The home is run as a charity and the board of trustees act as the provider of the organisation.

Overall management of people's medicines had improved. The systems which monitored medicines however, needed further improvement.

The provider's governance systems, although improved did not always identify and capture where there were concerns and so required improvement.

People's risks associated with their care had been reviewed and guidance for staff was improved upon. People's care plans were more specific and person centred. This was an area of continued improvement.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an increased oversight at the service by the provider and new nominated individual, who was at the home daily. The management team were open and they recognised further improvements were required at the service. The provider had an ongoing improvement and action plan were in place.

Staff understood how to protect people from harm and followed safe hygiene practices to prevent and control infection. People were supported by enough staff who had been safely recruited. The provider had systems in place to make sure lessons could be learnt from accidents, incidents and when things went wrong.