Hillcrest

The service worked within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control over their own lives, choice, and independence.

People's experience of using this service: • People received safe care and were protected against avoidable harm, neglect and discrimination. • Risks to people's safety were assessed and strategies were put in place to reduce the risks. • The recruitment practices ensured suitable staff were employed to work at the service and staff were employed in sufficient numbers to meet people's needs. • Peoples medicines were safely managed. • Systems were in place to control and prevent the spread of infection. • People's needs were assessed to ensure the service could meet their needs. • Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care. • People were supported to maintain good nutrition and hydration. • Staff supported people to live healthier lives and access to healthcare services. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. • Staff treated people with kindness, compassion and respect. • People were supported to express their views and be involved in making decisions about their care. • People were involved in planning their care and in on-going reviews of their care. • Systems were in place to continuously monitor the quality of the service. • The service worked in partnership with outside agencies.

Last Inspection Rating: Requires Improvement (report published on 27/04/2018).

The service met the characteristics for a rating of 'good' in all five key questions we inspected. Therefore, our overall rating for the service after this inspection was 'Good'.