Beauchamp Court

People received safe care and treatment from staff who understood their healthcare needs and followed healthcare guidance from professionals. Staff knew how to safely support people around their individual risks.

Staff knew people’s needs and ensured people were involved in managing their individual risk and could access safe support when needed. When people’s needs changed or lessons learnt were identified from incidents and accidents, staff took action to protect them from avoidable harm. Staff received ongoing training and support. Staff knew how to raise concerns when needed. Medicines were managed safely. The home was safe and clean.

People were always at the centre of how care was planned and delivered. People and their relatives told us the care provided was exceptionally person-centred and effective. Staff used creative ways to involve and enable people which improved people’s quality of life and positively influenced their overall health. People’s health and wellbeing support needs were understood, and they were actively involved in planning care that met those needs. Care, support and treatment was easily accessible, including physical access. People could access care in ways that met their personal circumstances and protected equality characteristics. People and their representatives were listened to by staff and could influence how the home was run.

The provider championed an inclusive and positive culture of continuous improvement. Staff supported people in a person-centred way. Leaders supported staff and collaborated with partners to deliver care that was safe, integrated, person-centred and sustainable, and to reduce inequalities.

The home had a supportive, empowering, and inclusive culture where equality and diversity of the people receiving care, as well as the staff team was respected and celebrated. Leaders were exceptionally approachable, supportive and visible, and worked in an open and transparent way. The management of the service had a good understanding of their responsibilities and maintained oversight of the care provision.