Parkview Residential Home

We found the following examples of good practice.

The home had implemented alternative methods of keeping in contact with relatives during the pandemic. These included telephone calls, face time, skype and the use of postcards.

All visitors to the service were screened for symptoms of acute respiratory infections prior to being admitted into the home. There was prominent signage and clear information all around the home to help ensure people's safety.

People had individual visitor plans in place and there was a booking system for all visits. Visitors accessed the visiting pod via a separate entrance and did not have contact with anyone other than their own relative. The pod was thoroughly cleaned between visits.

Staff wore appropriate personal protective equipment (PPE) at all times within the home. There were designated areas for donning and doffing PPE and disposal was done safely according to current guidance. Arrangements were in place for staff to socially distance during breaks.

There was no movement of staff between homes and no agency staff were used. Extra care staff had been employed to ensure continuity of service in the event of staff sickness. Extra housekeeping staff had also been employed to ensure cleaning schedules could be followed effectively. Laundry processes were efficient and followed safe hygiene practices.

There were clear procedures for new admissions to the home, which followed current guidance. The home was able to use cohorting and zoning measures if required. The layout of the home had been changed to help ensure social distancing and good ventilation was in place around the home.

Whole home testing was taking place within the home. Risk assessments had been carried out on people in high risk groups and mitigation put in place where required.

The infection prevention and control (IPC) policy was up to date and in line with current guidance. The service was aware of how and when to access advice and guidance from the local IPC team.

Further information is in the detailed findings below.

The five questions we ask about services and what we found