Max Potential UK Ltd

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

Staffing levels were flexible and staff were recruited safely. There was an up to date safeguarding policy and staff were confident to report any concerns.

Appropriate health and safety measures were in place and premises and equipment were serviced and maintained as required. Medicines systems and processes were robust.

Care plans included a range of health and support information. Information could be produced in different forms to aid understanding and inclusiveness.

Staff had undertaken a thorough induction programme and had regular on-going training.

The food provided was tailored to the individual likes and dislikes and dietary preferences and needs of each individual.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care and support was offered with kindness, compassion and respect. People's privacy and dignity was respected. The service made efforts to include people in their own support and care provision.

The service was responsive and flexible to changing needs. There was a range of indoor and outdoor activities on offer. People's spiritual needs were taken into account.

There was a complaints procedure in place and concerns were dealt with in an appropriate and timely manner. We saw a number of compliments received by the service.

People who used the service, relatives and staff said the management were approachable and supportive. The registered manager had good links within the local community.

Quality checks and audits took place regularly and the service learned from these and made improvements.

Further information is in the detailed findings below.

The five questions we ask about services and what we found