44 Glen Avenue

Staff were recruited safely and there were sufficient staff to cover for annual leave and sickness. There was plenty of training on offer for staff and all mandatory training was complete and up to date.

Care plans included thorough assessments and a range of health and social information. People's choices and preferences were documented and people were fully involved with the provision and review of their support. People's nutritional and hydration needs, including special diets were followed and people were encouraged to take a good diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with compassion and respect. People who used the service were encouraged and supported to be as independent as possible. People's communication needs were documented and staff understood how best to communicate with each individual. People were encouraged to pursue their interests and pastimes.

Complaints, accidents and incidents were appropriately recorded and actions taken to mitigate any further risk. The provider responded openly and honestly to any concerns or complaints.

Staff felt well supported with regular meetings and communication from management. Audits and quality assurance measures were in place to help ensure a high standard of care was maintained.

The service worked well with other agencies and professionals. Referrals to other services were made appropriately and in a timely way.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was not currently supporting autistic people or people with a learning disability. However, the service was able to demonstrate how they could meet the underpinning principles of Right support, right care, right culture.

The service ensured they maximised people's choice, control and independence, was person centred and promoted dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using the service led confident, inclusive and empowered lives.