Max Potential

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Staff supported people with their medicines in a way which promoted their independence and achieved the best possible health outcome. The temperature medicines were stored at were not always monitored. However, this was rectified by the provider at the time of the inspection. Staff supported people to play an active role in maintaining their own health and wellbeing. All relatives felt people we safe and happy at Max Potential.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People had a choice about their living environment and were able to personalise their rooms.

Right Care: The provider had robust safeguarding systems which included working alongside other agencies when things went wrong. Staff had training on how to recognise and report abuse and they knew how to apply it. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

People could take part in activities and pursue interests tailored to them. The provider gave people opportunities to try new activities which enhanced and enriched their lives.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care, abuse, and harm.

Right Culture: People told us they felt safe and knew how to raise concerns. Staff supported infection prevention and control processes. There were enough staff to meet people's needs and recruitment processes ensured staff were suitable to work with vulnerable people.

People, and those important to them, were involved in planning their support. Managers ensured risks of a closed culture were minimised, so people received support based on transparency, respect, and inclusivity.

People's health and nutrition needs were supported, and staff were aware of their responsibility to promote people's rights. Systems were in place to monitor quality and safety.

People received a good standard of care, support, and treatment because trained staff and specialists could meet their needs and wishes. Staff placed people's wishes, needs, and rights at the heart of everything they did.