Hartington House

The management team provided healthy meals to meet each person's nutritional needs. They agreed care plans with people to guide staff about their health needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. The registered manager provided a range of training to enhance staff skills and experience. One person said, "Staff are experienced enough to meet my needs."

The management team assessed and agreed personalised care centred on people's preferences. One person stated, "Love being here. Staff are really friendly." The provider underpinned staff skills with equality and diversity training to guide them in supporting people with their needs.

The registered manager assessed people's needs and agreed plans to support them. A staff member explained, "We sit down with [people] so they are involved in choosing their options." The registered manager provided a programme of activities tailored to each person's individualised needs. People confirmed they understood how to raise a complaint if they had any concerns.

The registered manager engaged with other agencies to improve people's quality of care. They undertook audits to check quality assurance and maintain everyone's welfare. People told us the home had an open, welcoming atmosphere. One person said, "[The registered manager]'s great. She has time to sit down and chat with you. It's a nice, calm atmosphere here." .