The Chestnuts Care Home

Staff were highly motivated to provide kind, sensitive and compassionate care. Comments from people and relatives included, "The staff are all wonderful to me"; "It is calm and as friendly as it is today as every day" ; and "The staff are all caring and professional and mum is happy with the environment and service provided. As always, I could not wish for a better place for mum to live than The Chestnuts."

The registered manager was a strong visible presence at the service and promoted a positive culture where people and staff were involved in the running of the service. One person told us, "The manager is a dream. We only have to ask and they do it." Another person told us, "They are the best. They are my favourite."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had access to health care support and the service worked jointly with health care professionals to ensure their health needs were met. People received their medicines as prescribed. A healthcare professional told us, "We collaborate well together. Staff always act quickly to contact us rather than leave things. The manager is brilliant and senior staff definitely caring."

Additional staff were available ensure they had time to sit and talk with people as well as support them with their personal care needs. Staff were provided with suitable training to ensure their skills and knowledge were up to date. Staff felt well supported by the management team, which helped them to provide person- centred care.

People told us and relatives had feedback to the service that people were safe and well-cared for. One person told us, "Oh yes the staff are lovely. I feel safe." A relative had commented, "We can rest at night knowing that our mum is safe and cared for."