The Old Downs Care Centre

We found the service continued to keep people as safe as possible. Potential risks to people’s health and welfare were assessed and there was guidance in place to mitigate risks. Accidents and incidents were used as a learning experience, to improve people’s safety, staff were aware of changes to people’s care. Staff understood their responsibilities to protect people from avoidable harm and discrimination. Medicines were managed safely. Staff were recruited safely and received appropriate training for their roles. Staff worked within infection protection control guidelines and the building was well maintained.

We found the service continued to be well led. The provider had oversight of the service and completed regular audits to identify any shortfalls. Staff were supported to raise concerns and make suggestions. The provider supported staff diversity and was inclusive. The service worked well with external partners and involved the local community and groups as much as possible.