Heartland Manor

Forest Oaks provides residential and nursing care to people in two separate wings of a purpose-built care home. There were three floors accessed by stairs and a passenger lift, providing accommodation and personal care to people needing residential care, and a wing for people who needed nursing care. There were various communal areas which included a large restaurant style dining room, lounge areas and an activity room. There was also a garden accessible from communal areas and some bedrooms.

Staff were safely recruited and completed an in-depth induction. We received mixed feedback about staffing levels however these were increased during our inspection.

Medicines were safely managed, and an electronic medicines administration record had recently been introduced. The premises were very clean with no malodours.

There had been several changes to the manager over recent years that staff found unsettling. A new manager commenced in post on the first day of our inspection and the addition of team leaders was planned to reduce pressure on registered nurses.

The CEO and an interim manager had been overseeing the service which staff told us gave stability. The registered manager was based at another of the providers services. Robust auditing ensured the service was safe and compliant and learning was taken and shared from accidents and incidents.

Positive working relationships had been forged with health and social care professionals and in the local community.