The Firs
- Care home
- 22 beds
- No nursing
- Dementia care
- Registered since 2010
- Locks Heath, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
336 of 420
rated care homes in Hampshire are rated Good, like this one.
The Firs: inspection record
Rated Good in July 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Newcroft Good, 0.3 miles away
- G Stokewood Good, 0.4 miles away
- O Brook Lane Rest Home Outstanding, 0.5 miles away
- G Avon Park Residential Home Good, 0.6 miles away
- G 231 Brook Lane Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 7 July 2022. Quoted under the Open Government Licence.
The Firs is a care home, without nursing, accommodating up to 22 people. At the time of our inspection there were 16 people using the service. The accommodation is arranged over two floors with a passenger lift, and stairs, available to access the upper floor. Some rooms are ensuite. There is an accessible, mature garden surrounding the home and a patio area with seating areas. Some of the people using the service were living with dementia.
What inspectors found
The assessment of risks to people's safety had improved which supported people to stay safe. Staff recruitment checks promoted safety. There were sufficient staff deployed to meet people's needs. The manager was embedding best practice guidance in relation to the safe management of medicines. We have made two recommendations about this. Improvements had been made to ensure that appropriate records were maintained of the cleaning that took place. The home continued to looked visibly clean with high standards of cleanliness and hygiene throughout. The provider's approach to visiting aligned with government guidance. People told us they felt secure living at The Firs and relatives were confident that their family members were safe from abuse.
Read the rest of CQC's summary
The leadership team had been working effectively with a range of external organisations to drive improvements within the service. Feedback from these organisations about progress was positive. Overall, the audits that were in place were being used more effectively to monitor the quality of care that was being provided. Further work was needed to ensure that guidance and frameworks relating to assessing mental capacity were fully implemented. People and their relatives told us that staff provided person centred support and encouraged them to have freedom of choice and control over what they did. The leadership team had created a more positive work culture where staff felt valued. The manager was visible within the service, undertaking checks and audits but also supported with the delivery of care when needed. The manager actively sought the views of people, staff and relatives about the quality of care and how the service might improve. The manager had a clear vision for the direction of the service and understood the areas where the service still needed to make improvements.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 7 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Caldwell Care Limited
- Ownership type
- Organisation
- Companies House number
- 04456342 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does The Firs provide nursing care?
- No. The Care Quality Commission lists The Firs as a care home without nursing.
- How many beds does The Firs have?
- The Care Quality Commission's register lists 22 beds at The Firs.
- When was The Firs last inspected?
- The Care Quality Commission's latest rating for The Firs was published on 7 July 2022.
- Who runs The Firs?
- The Firs is run by Caldwell Care Limited.
- What is The Firs's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 July 2022.
Contact
- Phone
- 01489 574624
- Address
- 83 Church Road, Locks Heath, Southampton, SO31 6LS Map (opens Google Maps)
Compare nearby
- G Newcroft Good, 0.3 miles away
- G Stokewood Good, 0.4 miles away
- O Brook Lane Rest Home Outstanding, 0.5 miles away
- G Avon Park Residential Home Good, 0.6 miles away
- G 231 Brook Lane Good, 0.6 miles away