Stokewood

Staff delivered safe, effective, and person-centred mental health support for people living in the home. Care systems were well organised, with regular reviews and prompt updates when people’s needs changed. Staff worked closely with families, GPs, mental health professionals, pharmacies, and social care teams to ensure smooth transitions and consistent support.

People were safeguarded through robust safeguarding procedures. Risk assessments were proactive and involved people in decisions about safe routines and coping strategies. Environmental checks, medicine management, and infection control measures were consistently applied to maintain safety.

Assessments were thorough and reflected people’s mental health needs, communication preferences, daily living requirements, and physical health considerations. Care was continuously monitored, and improvements were implemented promptly.

Staff delivered care with kindness, empathy, and respect. Recruitment processes were robust. Staff training was comprehensive.

Leadership promoted a transparent and inclusive culture. Governance systems were strong, partnerships with community mental health professionals enhanced care quality, and the service demonstrated ongoing learning and improvement.

This assessment was conducted in line with the ‘Right support, right care, right culture’ guidance, which underpins how services for people with learning disabilities and autistic people should be delivered. We expect providers to uphold principles of dignity, equality, choice, independence, and inclusion. Stokewood met these principles consistently.