Segensworth Road

Segensworth Road has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Segensworth Road is an adapted building with shared facilities that fits in with local residences. The service had no identifying signs to indicate it was a care home, in line with current best practice. People had easy access to local amenities and could live life as any other citizen. Staff wore clothes that did not suggest they were care staff when working with people.

The provision of meaningful activities for people in the service was very good. Staff had the freedom to explore different ideas for activities that any citizen could access and people would enjoy. This demonstrated their commitment to promoting equality for people with diverse needs. Staff were skilled at communicating with people which enabled them to give people as much choice and control over their lives as possible.

People were supported to be as independent as possible and relatives told us their family members had gained levels of independence they did not think they would be able to. Staff provided caring and compassionate support. People were treated with dignity and respect.

Relatives told us the service was safe. Staff understood signs of possible abuse and how to raise concerns. Risks to people were assessed and known by staff. People were supported by staff who had undergone appropriate recruitment checks. Medicines were administered appropriately. Incidents and accidents were thoroughly investigated.

Staff were skilled and received appropriate training. Staff monitored the health and wellbeing of people and involved the appropriate healthcare professionals. Staff experienced effective support from senior staff and

the registered manager and this included an induction and ongoing supervision. People's hydration and nutritional needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.