Newcroft

The service was registered to provide support to up to eight people at a time and there were three people using the service at the time of our inspection. The service is larger than recommended by best practice guidance. However, we have rated this service good because Newcroft was otherwise meeting the characteristics of good and was meeting the other principles of registering the right support.

People's relatives and staff were all positive about the management of the service and told us the registered manager was very supportive and approachable. Professionals had provided positive email compliments to the service. The provider had systems and processes to monitor quality within the home.

Relatives we spoke with, all gave us positive feedback about the service and told us that staff were kind and caring. The environment was warm and spacious, and we observed staff speaking to people with kindness and respect.

The service had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people's rights relating to equality and diversity, and safe recruitment procedures were followed.

Staff used positive communication techniques with people so that they felt listened to and valued according to their individual needs.

Individual and environmental risks were managed appropriately. People had access to appropriate equipment where needed, which meant people were safe from harm. Staff understood their safeguarding responsibilities and knew how to keep people safe from harm.

People received their medicines safely. There were systems in place to ensure that medicines were securely stored, ordered and disposed of correctly and safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.

People were treated with dignity, and their privacy was respected. People's care plans contained information about them and their care and support needs, to help staff deliver personalised care. The management team reviewed the care and support provided to people to make sure it continued to meet their needs when they returned.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.