Community Response Team North

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: Where people required support to manage and administer their prescribed medicines, this was managed safety and in line with best practice guidance.

Oversight of staff training was not always effective to ensure all staff completed their training in line with the providers timescales. However, we received feedback from people that the care provided was of good quality from experienced staff who knew them well. Following feedback we received assurance that immediate action was taken to address this.

People's safety was promoted through personalised risk assessments. This included risks to people and environmental risk. Where risks were identified there was clear guidance for staff to follow to reduce the risks to people.

People's rights and freedoms were protected and there were systems in place to ensure compliance with the principles of The Mental Capacity Act 2005 when people required additional support with their decision making.

People's care records focused on their strengths and independence building and people were supported to regularly review their progress.

There were clear systems and processes in place to protect people from the risk of abuse. Staff had a good understanding of how to keep people safe and how to raise any concerns.

People and relatives consistently told us they were happy with the care and support provided and spoke positively of the relationships they had built with care staff.

Staff ensured people were treated with dignity and respect and people were supported to maintain their privacy when care was provided.

People were actively encouraged to make their own choices and decisions, and care plans were responsive to people's changing needs.

There was a clear management structure in place and staff consistently told us they felt supported and valued in their roles.