On Time Care Ltd
- Home care
- Dementia care
- Registered since 2022
- Chineham, Hampshire, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
By service
The Care Quality Commission rates each kind of service at this location separately. See the table below.
89%
of rated home care services in Hampshire are Good or Outstanding (87% across the South East, 88% across England).
On Time Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Angelus Homecare (Good, less than 0.1 miles away) and Caremark Basingstoke and Deane (Good, less than 0.1 miles away).
Nearest home care services:
- G Angelus Homecare Good, less than 0.1 miles away
- G Caremark Basingstoke and Deane Good, less than 0.1 miles away
- G Community Response Team North Good, less than 0.1 miles away
- – NK Care Limited Not yet rated, less than 0.1 miles away
- – Premier23 Care Service Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 November 2025 (assessment visit 3 October 2025). Quoted under the Open Government Licence.
We conducted this inspection from 6 to 20 October 2025. The service is a supported living service, providing support to people within their own homes, including older people and people with a learning disability and autistic people. We assessed this service due to receiving information of concern. We inspected 33 quality statements. This was the first inspection of this registered service.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found 3 breaches of legal regulations in relation to safe care and treatment, fit and proper persons employed and good governance.
People’s care plans and risk assessments did not always contain enough information to support people consistently and safely. Staff were not always recruited safely. The provider’s internal monitoring systems failed to identify all of the concerns we found during this inspection and robust action had therefore not been taken to make improvements. The registered manager and provider were motivated to improve the service and started addressing these shortfalls during the inspection.
People were supported to have choice and control, could give feedback on their care and were supported by staff who knew them well and treated them with kindness and respect. Medicines were stored, documented, and administered safely.
Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies.
The service learned from incidents and action was taken to ensure improvements were made where needed. There was a system in place for responding to concerns or complaints.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and good access to local communities which most people take for granted. We found people did not always receive care and support in accordance with the principles of this guidance. Some people did not have up to date care plans in place, risk assessments, or PBS plans which contained enough information to support them safely. The failure to identify this put people at risk of harm.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment and fit and proper persons employed.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Homecare | No rating | Safe: No rating | Effective: No rating | Caring: Good | Responsive: Good | Well-led: No rating | |
| Supported Living | No rating | Safe: No rating | Effective: No rating | Caring: Good | Responsive: Good | Well-led: No rating |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Violet Chawayipira
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- On Time Care Ltd
- Ownership type
- Organisation
- Companies House number
- 10295011 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does On Time Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for On Time Care Ltd.
- When was On Time Care Ltd last inspected?
- The Care Quality Commission's latest rating for On Time Care Ltd was published on 26 November 2025.
- Who runs On Time Care Ltd?
- On Time Care Ltd is run by On Time Care Ltd.
- What is On Time Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01256 338421
- Address
- Grove House Lutyens Close, Lychpit, Basingstoke, RG24 8AG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Angelus Homecare (Good, less than 0.1 miles away) and Caremark Basingstoke and Deane (Good, less than 0.1 miles away).
Nearest home care services:
- G Angelus Homecare Good, less than 0.1 miles away
- G Caremark Basingstoke and Deane Good, less than 0.1 miles away
- G Community Response Team North Good, less than 0.1 miles away
- – NK Care Limited Not yet rated, less than 0.1 miles away
- – Premier23 Care Service Not yet rated, less than 0.1 miles away