Angelus Homecare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff received appropriate training in line with their role. There were systems in place to monitor staff's ongoing training needs. The provider made assessments of people's needs prior to care commencing and worked with healthcare professionals to ensure staff had the right training, guidance and equipment in place to provide safe care. There were appropriate processes to gain people's consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were sufficient numbers of staff in place to meet people's needs. The registered manager had made responsible decisions in relation to the speed of growth of the service, with the current challenges recruiting new staff. Risks related to the delivery of care were assessed and reduced and people felt safe receiving care from staff. The provider had systems in place to safeguard people from suffering abuse or coming to avoidable harm. There were processes in place to monitor the care people received in real time through the use of electronic care planning systems. This helped to ensure people's care and medicines records were monitored by senior staff and incidents could be identified and resolved quickly.