Community Response Team South East

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal care and eating. Where they do, we also consider any wider social care provided. At the time of the inspection all 52 people using the service were receiving help with personal hygiene and eating.

Systems and processes were in place to safeguard people from potential abuse. There were enough staff to meet the needs of people using the service. Safe infection control procedures were followed.

We have made a recommendation about the provider taking action to ensure records demonstrated risks associated with people's health conditions were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff worked well with a wide range of health and social care professionals to ensure good outcomes for people. People were supported to regain independence with eating and drinking in line with their needs and preferences.

People benefitted from staff who were well trained and had the skills and knowledge to support them effectively.

Staff spoken with understood the importance of respecting people's privacy, dignity and independence. People and their relative's confirmed staff were respectful, kind and caring.

People were supported in a person-centred way and people's communication needs were met.

Systems were in place to gather people's views on the service. Quality assurance systems were effective.

People, staff and external professionals thought the service was well-led. Staff told us they enjoyed working for the service and they felt well supported.