Sisterly Care Limited

People's experience of using this service: • Following our previous inspection on 6 February 2018 the provider had acted to make improvements to the service and meet their regulatory requirements. An effective system was in place to monitor and assess the service, and this had been used to drive continuous improvement and deliver a good quality of care. Recruitment checks were completed to protect people from the employment of unsuitable staff.

• People and their relatives told us they received a good quality, safe and effective service. People summarised their experience in comments such as "Their (provider) service is reliable and fantastic and given with care and compassion." Another person said, "They're always bright and cheerful and helpful." People said they would recommend this service to others.

• People's needs were met by kind and caring staff and care plans described the person-centred care people required to meet their needs.

• People and their relatives spoke highly of the leadership of the service and described this as "very good". Staff told us they were supported in their role and acted in line with the provider ethos to deliver a supportive, person centred approach which placed meeting people's needs at the heart of the service.