Dolphin Homes Ltd Supported Living Services Office
- Home care
- Registered since 2020
- Havant, Hampshire, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
8 months
since the latest rating was published.
89%
of rated home care services in Hampshire are Good or Outstanding (87% across the South East, 88% across England).
Dolphin Homes Ltd Supported Living Services Office: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Appletree Support Limited (Good, 0.6 miles away) and BS Care Limited (Good, 0.6 miles away).
Nearest home care services:
- RI UKG Care Havant Requires improvement, less than 0.1 miles away
- – Light Care Services Limited Hampshire Not yet rated, 0.3 miles away
- G Appletree Support Limited Good, 0.6 miles away
- – AM Homecare Services- Havant and Hayling Island Not yet rated, 0.6 miles away
- – Magnus Care Ltd - Havant Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 February 2026 (assessment visit 5 January 2026). Quoted under the Open Government Licence.
We carried out this inspection from 6 January 2026 to 26 January 2026. The service is a supported living service, providing support to people within their own homes, including people requiring support with their mental health, people with a learning disability and autistic people. There were 22 people in receipt of a regulated activity at the time of the inspection. The Care Quality Commission (CQC) only inspects where people receive personal care. This means help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We assessed this service due to receiving information of concern. We inspected 33 quality statements. This service had previously been rated requires improvement.
We found 2 breaches of regulations in relation to person-centred care and governance.
People’s assessed needs were not always managed safely. People were not always supported to eat healthily and were not always engaged in meaningful activities. Medicines were not always managed safely. The provider’s internal monitoring systems failed to identify all of the concerns we found during this inspection and robust action had therefore not been taken to make improvements. The registered manager and provider were motivated to improve the service and started addressing these shortfalls during the inspection.
People were supported to have choice and control in some areas, could give feedback on their care, and were supported by staff who knew them well and treated them with kindness and respect.
Staff were recruited safely and received appropriate training and supervision. Staff were trained to respond and raise safeguarding concerns both internally and to external agencies.
The service learned from incidents and action was taken to ensure improvements were made where needed.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and good access to local communities which most people take for granted. We found people did not always receive care and support in accordance with the principles of this guidance.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were safe and protected from avoidable harm.
This service was previously in breach of regulation in relation to staffing. The service is no longer in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
The service was in breach of legal regulation in relation to person centred care.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment, the rating has remained requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance. This was a continued breach of regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kevin Lever
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 September 2022. Latest assessment published 18 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dolphin Homes Limited
- Ownership type
- Organisation
- Companies House number
- 01685034 (opens Companies House)
Dolphin Homes Limited runs 14 services, all in the South East. 13 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Dolphin Homes Limited
- G Abbey House Good. Care home, Hampshire
- G Beachview Good. Care home, West Sussex
- G Brendon Lodge Good. Care home, Hampshire
- G Camberley Cottage Good. Care home, Surrey
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Dolphin Homes Ltd Supported Living Services Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dolphin Homes Ltd Supported Living Services Office.
- When was Dolphin Homes Ltd Supported Living Services Office last inspected?
- The Care Quality Commission's latest rating for Dolphin Homes Ltd Supported Living Services Office was published on 18 February 2026.
- Who runs Dolphin Homes Ltd Supported Living Services Office?
- Dolphin Homes Ltd Supported Living Services Office is run by Dolphin Homes Limited. It runs 14 services, all in the South East.
- What is Dolphin Homes Ltd Supported Living Services Office's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 023 9247 5219
- Address
- Unit A3, A3 Endeavour Business Park, Penner Road, Havant, PO9 1QN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Appletree Support Limited (Good, 0.6 miles away) and BS Care Limited (Good, 0.6 miles away).
Nearest home care services:
- RI UKG Care Havant Requires improvement, less than 0.1 miles away
- – Light Care Services Limited Hampshire Not yet rated, 0.3 miles away
- G Appletree Support Limited Good, 0.6 miles away
- – AM Homecare Services- Havant and Hayling Island Not yet rated, 0.6 miles away
- – Magnus Care Ltd - Havant Not yet rated, 0.6 miles away