BS Care Limited

People received support from caring staff who were appropriately trained and received an induction into their role. Appropriate recruitment procedures were in place to help ensure only suitable staff were employed.

Staff were aware of risks to people's safety and wellbeing and acted to minimise these risks. People felt safe with the staff and the care and support provided. Potential risks to people's safety had been assessed, managed and monitored to ensure their needs were met.

People told us they received safe care and felt that if they raised concerns, the management team would act promptly to address these. People were safeguarded from the risk of abuse and staff knew how to raise any concerns with the management team.

Staff promoted people's independence and respected their rights, privacy and dignity. Staff knew people well and valued people's individual lifestyle choices and culture.

A new system had been introduced to improve medicine administration checks. People received their medicines as prescribed and infection control risks were managed effectively.

Staff supported people to access healthcare professionals when they needed to, and worked alongside social care professionals to ensure a joined-up approach to people's care.

The provider had a quality assurance system. This included regular spot checks, audits and feedback surveys.

The registered manager was aware of their responsibilities in meeting their legal obligations. They showed commitment and welcomed feedback to improve the quality of care people received and the overall service.