Community Response Team Mid Hants

Reablement services are delivered to support in the short term (normally up to six weeks) and with some specialist needs, medium term. Hampshire County Council work in a way that seeks to improve people's life by making use of facilities that are available in the community as well as council-provided services. People also received assistance with personal care, medicine management, mobility, nutrition, and mental health.

At the time of our inspection, 63 people were using the service.

Staff were properly trained and were provided with support and supervision at regular stages.

Staff were knowledgeable of safeguarding and people were protected against the risk of abuse.

Staff received training in relation to the management of medicines and had their competence checked frequently.

The provider had suitable arrangements in place in respect of infection control.

Treatment was provided with dignity, respect, and compassion.

Any complaints received were investigated and responded to appropriately.

When people needed additional care and support after they had finished their treatment plan, the provider supported people by signposting them to the appropriate resources.

The culture of the organisation was good and people told us staff were friendly, had good values and enjoyed their jobs.

Staff were complimentary about the management and told us they were supportive, knowledgeable and positive role models.

The provider had effective governance systems in place and regularly reviewed the quality of care provided.

Rating at last inspection This service was registered with us on 30 April 2021 and this is the first inspection. The last rating for the service under the previous provider at the previous premises was good, published on 22 August 2019.