Kynance Residential Home
- Care home
- 32 beds
- No nursing
- Dementia care
- Registered since 2010
- East Cowes, Isle of Wight, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
14 of 58
rated care homes in Isle of Wight are rated Requires improvement, like this one.
Kynance Residential Home: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Powys House Residential Home (Good, 0.1 miles away) and Hazelwood House (Good, 0.4 miles away).
Nearest care homes:
- G Powys House Residential Home Good, 0.1 miles away
- G Hazelwood House Good, 0.4 miles away
- G Cherry Blossom Care Home Good, 0.6 miles away
- G Cherry Tree Care Home Good, 1.1 miles away
- G Old Charlton House Residential Home Good, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 June 2026 (assessment visit 17 April 2026). Quoted under the Open Government Licence.
This assessment was carried out between 27 April 2026 and 14 May 2026. Kynance Residential Home provides accommodation and personal care for older people, some of whom may be living with dementia. The service was previously rated good in 2018. This assessment was commenced as part of the return to good methodology but was expanded to a comprehensive assessment following concerns identified during the inspection.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People and their relatives provided positive feedback about the care provided. Staff worked in partnership with external professionals and were able to meet people’s health and care needs. There was a consistent staff team who knew people well, and care plans contained detailed information about people’s needs and preferences.
However, we identified concerns relating to how care was delivered in practice. Care was not always provided in a person-centred way, and some people, particularly those cared for in bed, received support according to routine practices rather than their individual preferences. There were also examples where care had not been consistently delivered, which impacted on people’s dignity and experience.
Governance systems were not always effective in identifying and addressing risks. Audits and monitoring processes had not identified concerns found during the inspection, including task-led care practices and aspects of care delivery. There was also a failure to ensure statutory requirements were consistently met, including notifying the Care Quality Commission of a significant incident.
Leaders were approachable and staff spoke positively about working at the service; however, improvements were required to ensure that systems and processes were consistently effective in monitoring care and driving improvement.
We found the provider was in breach of the legal regulation relating to governance of the service.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment this key question has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment this key question has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to the governance of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 23 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 23 June 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Corinne Lovejoy
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 18 May 2018. Latest assessment published 23 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mentfade Limited
- Ownership type
- Organisation
- Companies House number
- 01623529 (opens Companies House)
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Kynance Residential Home provide nursing care?
- No. The Care Quality Commission lists Kynance Residential Home as a care home without nursing.
- How many beds does Kynance Residential Home have?
- The Care Quality Commission's register lists 32 beds at Kynance Residential Home.
- When was Kynance Residential Home last inspected?
- The Care Quality Commission's latest rating for Kynance Residential Home was published on 23 June 2026.
- Who runs Kynance Residential Home?
- Kynance Residential Home is run by Mentfade Limited.
- What is Kynance Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 June 2026.
Contact
- Phone
- 01983 297885
- Address
- Mentfade Limited, 97 York Avenue, East Cowes, PO32 6BP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Powys House Residential Home (Good, 0.1 miles away) and Hazelwood House (Good, 0.4 miles away).
Nearest care homes:
- G Powys House Residential Home Good, 0.1 miles away
- G Hazelwood House Good, 0.4 miles away
- G Cherry Blossom Care Home Good, 0.6 miles away
- G Cherry Tree Care Home Good, 1.1 miles away
- G Old Charlton House Residential Home Good, 1.5 miles away