Stoneswood Residential Home

We found the following examples of good practice.

The building was clean, well ventilated and decorated to a high standard. The risk of infection transmission was minimised through enhanced cleaning practices.

Staff ensured people using the service could maintain links with family and friends, through the use of social media, phone and video calls and a weekly newsletter. The home had a safe and welcoming visiting 'pod', which relatives could access without walking through the communal areas of the home.

There was a screening procedure in place for visitors. This included taking people's temperature.

Information was displayed at the entrance and throughout the building to remind people to be careful about infection transmission, to wash their hands and to comply with government guidance around wearing PPE.

There was an ample supply of PPE for staff and visitors to use. Hand sanitiser was readily available throughout the service. Staff had received training on the correct use of PPE and hand washing.

People who used the service and staff were regularly tested for COVID-19 in line with current government guidance. Risk assessments had been completed to assess the impact of COVID- 19 on people and staff.

The registered manager worked closely with the local authority infection control team to ensure the service followed up to date government guidance.

The registered manager had an 'open door' management approach and was on hand to offer emotional support to staff.

The five questions we ask about services and what we found