Eastcliffe

Right Support People were supported to have maximum possible choice, control and independence. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. Some relatives felt people would benefit from having same gender staff working with them, which the registered manager was trying to facilitate. Staff supported people to achieve their aspirations and goals. Relatives felt staff offered very person-centred care. People were supported safely with medicines and staff proactively addressed any issues, which might arise and took appropriate action to reduce their occurrence. Infection prevention and control practices reflected current guidance.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. The service had enough appropriately skilled staff to meet people's needs and keep them safe. We discussed enhancing the rotas to ensure they indicated exactly what 1:1 and 2:1 people received. On the whole, people's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. The service worked well with other agencies.

Right culture People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff always tried to place people's wishes, needs and rights at the heart of everything they did. Staff were aware of and were working to best practice guidance for supporting people with a learning disability and/or autistic people.