Murton Grange

Right Support Murton Grange is larger than what is usually considered practicable to provide person-centred care and support for autistic people and people with learning disabilities. However, the service was able to demonstrate they met the principles of 'right support, right care, right culture.' People received safe and effective person-centred care and support from staff who knew them well.

People received exceptionally responsive support from dedicated, highly motivated and compassionate staff. Staff fully understood people's needs and wishes and supported them to achieve their goals. Staff knew people extremely well and supported them to promote and improve their independence and quality of life. People were supported by a stable staff team which provided a consistently high standard of care and support.

People had personalised and tailored positive behaviour support (PBS) plans which met their individual needs. PBS plans provided staff with detailed guidance to promote a positive quality of life for people and identified when they needed to intervene to prevent or reduce the likelihood of distressed behaviour.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People received extremely kind and compassionate care from staff who were passionate about achieving the best outcomes for them. They worked alongside other professionals to empower people to achieve their goals. They respected people's abilities and strengths and went the extra mile to ensure people's achievements were celebrated.

Staff understood and responded to people's individual needs. Staff understood how to keep people safe

and promoted positive risk-taking where appropriate. Staff had training on how to recognise and report abuse and they knew how to apply it. People's medicines were managed safely.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the registered manager and staff team. The registered manager led by example and was open about the high expectations they had of all the staff team. Staff supported people to live a quality life of their choosing. They evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.

The staff team were valued by the provider and registered manager, and they were recognised for their achievements. Staff were complimentary about the support they received from the management team.