Eastholme

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice and independence.

People received support to take their medicines safely. The provider ensured staff employed were suitable with the right skills and experience to support people living at the service. Enough well-trained staff were available to ensure people's needs were met.

Staff treated people as individuals with compassion and kindness. The provider had a clear ethos which staff spoke proudly about. Staff told us they were supported by the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We observed many happy interactions between people and staff. Staff clearly knew people well and were knowledgeable about people's life histories, family structures, preferences and care and support needs. We observed staff seek permission before supporting people.

Care plans were person centred and provided staff with clear information on how to support people in line with their preferences. People were supported to take part in activities and interests they enjoyed.

The provider had an effective quality assurance processes to monitor the quality and safety of the service provided.