Trinity House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Relatives told us they felt Trinity House was outstanding in terms of exceeding their expectations in how staff met people's specific needs. Staff did not view the complex needs of the people who used the service as a barrier to them participating in similar activities to those of their peers.

People appeared happy and relaxed with the staff who supported them. Relatives told us people were safe and our observations confirmed this. Staff understood the importance of safeguarding and were able to tell us what they would do if they had concerns about a person's wellbeing. Staff were recruited safely and people living at the service took part in the interview process. There were enough staff to meet people's needs. Medicines were managed safely. There was a positive approach to safety and risk which was not restrictive for people.

People were looked after by staff who had the skills and knowledge to carry out their roles. Staff communicated effectively with relevant professionals to ensure people received the healthcare support they required. Staff supported people to buy, prepare and cook food. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with dignity and respect and their independence was promoted. Relatives said staff were very kind and caring. There was a happy family atmosphere at the home. People and staff cared about each other and enjoyed spending time together. Staff understood the importance of understanding people's abilities and working with them to achieve positive outcomes.

There was a positive culture and ethos at the service which was driven by the management team. The registered manager led by example and actively promoted positive support strategies which improved people's quality of life. Relatives felt the service was well managed and spoke positively about the changes the registered manager had made. There were effective systems in place to monitor the quality of the service. Action was taken if any issues or concerns were identified.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.