The Village Nursing and Care Home @ Murton

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were assisted to eat and drink enough to maintain their health and welfare. Staff received appropriate training and supervision. People's health was well managed. Staff worked closely with other professionals to provide effective care.

Staff were kind and caring. Staff had developed caring relationships with people and respected their privacy and dignity. People's independence was promoted. Staff ensured people maintained links with their friends and family.

People's care was based on detailed person-centred care plans. A range of activities were available. People felt confident raising concerns. Complaints had been dealt with effectively. Staff were aware of good practice and guidance in end of life care. People's religious beliefs and preferences were respected.

Management systems were in place to monitor the quality of the care provided. Feedback was used to make continuous improvements to the service. The home was well managed.