The Old Vicarage

People's individual risks had been identified and risk assessments were in place. They were regularly reviewed and amended when needed. People had their medicines as prescribed and where safe to do so people were supported to manage their own medicines. Staff had been trained in safeguarding and understood their responsibilities to report any concerns.

People and relatives told us the home and their rooms were cleaned regularly. We observed the home was clean and smelt fresh. Staff were observed to be wearing appropriate personal protective equipment (PPE) and staff told us they had received training on using PPE safely. The provider told us they had plenty of PPE in stock.

Management had kept in touch with local health protection agencies and kept up to date with government guidance on COVID-19. Updated guidance had been cascaded to staff when needed. People, relatives and staff had received communications throughout COVID-19 on changes and guidance for visiting, PPE and testing. Staff were testing regularly for COVID-19 as per the government guidance.

We observed relatives were visiting indoors and wearing PPE as appropriate. The home also had a large garden which could be used for visiting. The provider had made changes to the garden to provide people with a hard, safe path to use so they could walk around the whole garden area. The registered manager told us this had enabled people to exercise during national lockdowns.

Quality monitoring systems were in place. People, relatives and staff knew who the registered manager and owners were and told us all the management were approachable. Feedback and ideas for improvements were encouraged from everyone and listened to. Action was taken to make improvements where appropriate.

The service worked in partnership with a range of professionals. People were supported to see healthcare professionals in the community or at the home if needed. There were good community links which included religious services and visits for people if they wished.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk