Ordinary Life Project Association - 18 Boundary Road

People's experience of using this service: People told us they felt safe living at the service. The staff we spoke had attended training in safeguarding of people at risk. They described safeguarding procedures which included how to identify the signs of abuse and reporting of concerns.

Care plans were person centred and people were present while we reviewed their care records. They told us how they were supported by the staff.

Individual risks to people were assessed and action plans devised to ensure people were able to take positive risks. Action plans on how to minimise risks were in place for people that were identified at risk of harm.

People told us there were staff on duty at all times. Rotas confirmed additional staff were rostered three times per week to support people with maintaining their independent living skills. One member of staff was on duty at all other times.

Medicines were managed safely. People knew the purpose of their medicines. There were people who were competent to self administer their medicines and records were in place to support this decision.

The home had the appearance of a domestic dwelling. People told us they were in the process of choosing colour schemes for all areas of the home.

We were invited into people's bedrooms and we saw their personalities reflected. People told us they participated in household chores. Cleaning schedules were in place and staff were responsible for the overall cleanliness of the home

The staff on duty told us the training officer managed all training. This member of staff said there was mandatory training set by the provider. Staff had regular one to one supervision meetings with their registered manager.

People told us menus were devised weekly. People made their own refreshments and prepared their breakfast and lunch. The evening meal was prepared by the staff.

People were supported by staff with their ongoing healthcare needs.

The abilities and skills of people had improved since our last inspection. The people we spoke with were

more confident and told us how their independence had improved within the home and in the community. People made all their decisions and told us their choices were respected.

Quality assurance systems were in place. Action plans were introduced where shortfalls were identified.