Meadow Lodge

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support People had their care and support needs assessed before they started to use the service and reviewed at each respite stay. People's independence was promoted. People's relatives told us how people's social activities had increased, and staff had supported and encouraged them to go to places that interested them with their friends. Staff supported people to take part in activities and pursue their interests in their local area. There was a complaints procedure in place in formats that people could understand. Risks to people had been assessed to ensure their needs were met safely. People's medicines were managed safely. Staff followed government guidance in relation to infection prevention and control.

Right care People received kind and compassionate care from staff who wanted to have a positive impact on people's lives. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People had access to health care professionals when they needed them. People and their relatives told us they felt safe. Comments included, "It's a safe environment for [name] and it works really well" and, "I don't have to worry about [name] coming here at all." There were safeguarding procedures in place and staff had a clear understanding of these. Robust recruitment checks had taken place before staff started working at the service.

Right culture People received good quality care, support and treatment because staff had been trained to carry out their roles and were supported by a team leader and manager. People, and those important to them, were involved in planning their support. The registered manager and staff worked in partnership with health and social care providers to deliver an effective service. Staff were knowledgeable about people's support needs as well as people's preferences for how they wanted to be supported. Comments from people and relatives

included, "It's a home from home" and, "[Name] loves it. [They] are always dressed and ready to leave on the days [they] go to stay at Meadow Lodge." There was a complaints procedure in place and people knew how to complain if they needed to.