Wiltshire Council Reablement Service (Salisbury Hub)

Risks to people's well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively. People received support to manage their medicines safely and maintain their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to develop support plans that were specific to them, with goals to support their reablement. These plans were regularly reviewed with people and updated when needed. The plans contained clear information about people's communication needs.

People said staff were caring and treated them in ways that maintained their privacy and dignity. Staff spoke with passion about reablement and supporting people to achieve their goals.

People were supported to prepare food and drinks where needed, ensuring this met their needs and minimised identified risks. Staff worked well with health and social care teams to ensure people were able to access the services they needed.

Staff were very positive about the leadership of the service. They spoke of a supportive management team, that respected and listened to them. Staff said they were able to have open discussions and saw changes as a result.

Quality assurance systems were in place, based on feedback from people, observations of practice and reviews of records. Actions were developed in response to the checks and reviewed to ensure they were completed.