YourLife (Salisbury)

Not everyone using Your Life (Salisbury) receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection four people who lived at Monument Place received personal care and support.

People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to access ongoing healthcare.

People told us they were cared for by kind and compassionate staff. Comments from people included, "[Staff name] is absolutely brilliant, always cheerful" and "All of the staff are friendly and kind. They always ask what I want them to do." Staff understood the need to respect people's privacy and dignity and people told us this happened during care visits.

Staff were knowledgeable about people's support needs as well as people's preferences for how they were cared for. People were involved in decision making and were supported to maintain their independence. One person's relative said, "We let them know the help we need, and they provide it. It all works very well." There was a complaints procedure in place and people told us they knew how to complain.

Systems were in place to monitor the quality of care provided and continuously improve the service. Staff spoke highly of the registered manager.