Connect and Care
- Home care
- Dementia care
- Registered since 2019
- Salisbury, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Connect and Care: inspection record
Rated Good in August 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Abletrust Care Southwest Not yet rated, less than 0.1 miles away
- G Continuity Healthcare Services Private Limited Good, less than 0.1 miles away
- – Custodian Care Ltd Not yet rated, less than 0.1 miles away
- – Helping Hands Salisbury Not yet rated, less than 0.1 miles away
- – New Support Care Limited No overall rating, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 17 August 2021. Quoted under the Open Government Licence.
Connect and Care is a domiciliary care service providing personal care to people in their own homes in the Salisbury area. At the time of the inspection, four people were receiving a service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us they felt safe using the service. Staff had been fully trained to identify and act upon any safeguarding concern.
Read the rest of CQC's summary
People's risks had been identified and there was guidance for staff that demonstrated how to reduce risk and keep people safe.
People received their medicines safely; staff were trained in medicines management and administration.
People were supported by a regular staff team. There were enough staff to meet people's needs and they had been recruited safely.
People's care and support plans were individualised and included life histories, their preferences and abilities.
People's dignity and privacy were promoted and maintained.
People told us how kind and caring the staff were and the service was well managed. Staff felt confident and were well supported.
People and their relatives knew how to raise concerns if required and were very satisfied with the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sidney Mushinge
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 August 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Umoya Trust (UK)
- Ownership type
- Organisation
- Companies House number
- 06948165 (opens Companies House)
- Charity number
- 1133234
Umoya Trust (UK) runs 2 services in England, 1 of them in the South West. 2 are rated Good or Outstanding.
Other services run by Umoya Trust (UK)
- G Connect and Care Good. Home care, Medway, South East
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Connect and Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Connect and Care.
- When was Connect and Care last inspected?
- The Care Quality Commission's latest rating for Connect and Care was published on 17 August 2021.
- Who runs Connect and Care?
- Connect and Care is run by Umoya Trust (UK). It runs 2 services in England, 1 of them in the South West.
- What is Connect and Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 August 2021.
Contact
- Phone
- 07305 958649
- Address
- Floor 3- Cross Keys House, 22 Queens Street, Salisbury, SP1 1EY Map (opens Google Maps)
Compare nearby
- – Abletrust Care Southwest Not yet rated, less than 0.1 miles away
- G Continuity Healthcare Services Private Limited Good, less than 0.1 miles away
- – Custodian Care Ltd Not yet rated, less than 0.1 miles away
- – Helping Hands Salisbury Not yet rated, less than 0.1 miles away
- – New Support Care Limited No overall rating, less than 0.1 miles away