Connect and Care

People told us staff were reliable and calls were not missed, and staff turned up on time and stayed for as long as they should have.

Risks to people from health conditions and the environment were managed. Staff used gloves and aprons when these were needed to protect people from the risk of infection. Medicines were safely managed, and people received these as prescribed.

People's needs were assessed, and the assessment was used to develop a care plan based on people's needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's choices were respected, and staff understood people with capacity had the right to make unwise choices.

People were referred to healthcare services where needed to help them to improve their health.

People were well cared for and their privacy and dignity were respected. Staff supported people to remain independent.

Staff had the training and skills they needed to support people. Staff were supervised and their competency to carry out tasks was assessed to make sure they were safe.

The service was well-led by a passionate registered manager who understood their role and responsibilities. People's views were listened too. There were strong links within the community. The provider was a charitable trust and provided other services such as advocacy on a voluntary basis which was of benefit to people.