First Class Healthcare Ltd
- Home care
- Dementia care
- Registered since 2017
- Walderslade, Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
15 of 42
rated home care services in Medway are rated Requires improvement, like this one.
First Class Healthcare Ltd: inspection record
Rated Requires improvement in October 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Connect and Care (Good, less than 0.1 miles away) and Intrinsic Care (Good, 1.4 miles away).
Nearest home care services:
- G Connect and Care Good, less than 0.1 miles away
- – Here-To-Serve HTS Care Ltd Not yet rated, 0.3 miles away
- – Magnus Healthcare Not yet rated, 0.4 miles away
- RI Kings Hill Requires improvement, 1.2 miles away
- G Intrinsic Care Good, 1.4 miles away
About the service
From the Care Quality Commission's inspection report published 30 October 2021. Quoted under the Open Government Licence.
First Class Healthcare is a domiciliary care provider registered to provide personal care to people in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was supporting 20 people with personal care on the day of inspection.
What inspectors found
There were appropriate levels of suitably trained staff to support people with their assessed needs however, we identified staff were working without necessary legal checks to ensure they were suitable to work with vulnerable people. The provider did not have robust recruitment procedures in place to identify these shortfalls.
Read the rest of CQC's summary
Records with checking and auditing people's care and support plans were inconsistent in the level of detail they contained. It was not clear when people's care packages were reviewed, or if changes identified had been made.
Accident and incidents were reported correctly by staff providing care however, records did not show they had been recorded, investigated or learnt from. Records lacked detail of actions taken as a result.
Feedback we received on the handling of complaints was mixed. Monthly audits of the service were not adequate to ensure that the service is operating safely. Audits and checks provided on inspection had identified the same issues each month with no actions to take or things to do to stop it happening.
People told us that they felt safe and care staff treat them the way they want to be treated, describing staff as cheerful, talkative, caring and dedicated.
One person's relative told us, "They understand my [relatives] needs. It's clear they have the skills to meet them also."
Staff had been trained in protecting people from the different types of abuse. Safeguarding investigations had been completed appropriately and had involved all necessary professionals.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans and risk assessments involved the person they related to and also people's representatives appropriately. Care plans were developed with goals and had details of how these were to be achieved.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 30 October 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 30 October 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Marta Kowalska
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 30 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- First Class Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 06802501 (opens Companies House)
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does First Class Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for First Class Healthcare Ltd.
- When was First Class Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for First Class Healthcare Ltd was published on 30 October 2021.
- Who runs First Class Healthcare Ltd?
- First Class Healthcare Ltd is run by First Class Healthcare Ltd.
- What is First Class Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 October 2021.
Contact
- Phone
- 07794 762832
- Address
- Unit 16, Kent Space, 6-8 Revenge Road, Lordswood, Chatham, ME5 8UD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Connect and Care (Good, less than 0.1 miles away) and Intrinsic Care (Good, 1.4 miles away).
Nearest home care services:
- G Connect and Care Good, less than 0.1 miles away
- – Here-To-Serve HTS Care Ltd Not yet rated, 0.3 miles away
- – Magnus Healthcare Not yet rated, 0.4 miles away
- RI Kings Hill Requires improvement, 1.2 miles away
- G Intrinsic Care Good, 1.4 miles away