New Support Care Limited
- Home care
- Dementia care
- Registered since 2023
- Salisbury, Wiltshire, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
91%
of rated home care services in Wiltshire are Good or Outstanding (91% across the South West, 88% across England).
New Support Care Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Connect and Care (Good, less than 0.1 miles away) and Continuity Healthcare Services Private Limited (Good, less than 0.1 miles away).
Nearest home care services:
- – Abletrust Care Southwest Not yet rated, less than 0.1 miles away
- G Connect and Care Good, less than 0.1 miles away
- G Continuity Healthcare Services Private Limited Good, less than 0.1 miles away
- – Custodian Care Ltd Not yet rated, less than 0.1 miles away
- – Helping Hands Salisbury Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 May 2026 (assessment visit 2 February 2026). Quoted under the Open Government Licence.
Date of assessment 16 March 2026. The service is a care at home service providing support to adults of all ages, people living with dementia, people with mental health challenges, people with sensory impairment, people with learning disabilities or autism, people with a physical disability and younger adults and children. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This is the first assessment since it registered with the Care Quality Commission (CQC) on 19 May 2023.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider had completed a detailed care plan for the person they supported. This care plan was person centred and contained details of the person’s needs and preferences. Staff told us they felt supported by the provider and that the registered manager was approachable. Staff were supported with supervision and training. Medicines were managed safely and risk assessments had been completed to ensure people’s safety.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nyame Ayeh Assuon
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- New Support Care Limited
- Ownership type
- Organisation
- Companies House number
- 13790747 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does New Support Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for New Support Care Limited.
- When was New Support Care Limited last inspected?
- The Care Quality Commission's latest rating for New Support Care Limited was published on 15 May 2026.
- Who runs New Support Care Limited?
- New Support Care Limited is run by New Support Care Limited.
- What is New Support Care Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01722 680934
- Address
- Room 3, Second Floor, Cross Keys House, 22 Queen Street, Salisbury, SP1 1EY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Connect and Care (Good, less than 0.1 miles away) and Continuity Healthcare Services Private Limited (Good, less than 0.1 miles away).
Nearest home care services:
- – Abletrust Care Southwest Not yet rated, less than 0.1 miles away
- G Connect and Care Good, less than 0.1 miles away
- G Continuity Healthcare Services Private Limited Good, less than 0.1 miles away
- – Custodian Care Ltd Not yet rated, less than 0.1 miles away
- – Helping Hands Salisbury Not yet rated, less than 0.1 miles away