Kilkee Lodge Residential Home

Assessments were completed and risks to people's health and wellbeing had improved. However, there was no oversight that these had been completed correctly. Comments and concerns raised by people and family members were not always recorded appropriately so that lessons could be learnt, and improvements made.

Kilkee Lodge was providing a rehabilitation service where people used the service to gain independence skills to return home. However, there was no clear protocol or guidance for how this was provided. The provider's statement of purpose needed to be updated.

Infection prevention and control measures were in place; however, some improvements were needed to areas of the service to ensure they were odour free. Some facilities such as 2 of the bathrooms were not able to be used by people as they needed attention.

Medicines were managed in line with professional guidance and people received their medicines as prescribed. Systems were in place to manage safeguarding concerns and staff were clear about the actions they should take, where they had a concern.

The deployment of staff and rota arrangements had been improved and met the needs of people using the service. There were enough staff on duty to provide appropriate care and support to people living at Kilkee Lodge. Staff were safely recruited to work at the service and were inducted and trained to provide good care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were responsive to people's needs. People were able to participate in social and leisure activities provided by the service. People were given appropriate care and support at the end of their lives.

The management team were accessible and clear about their roles and responsibilities. They supported staff who were consistent, kind and caring. The management and staff team had developed positive working relationships with external stakeholders and other healthcare professionals. Lessons had been

learnt when things had gone wrong.