Poplars

Right Support: The service was commissioned to meet the needs of people using the service. Care and support were provided in a safe, homely, well equipped, well-furnished environment which met people's physical and sensory needs. People living at the service had adapted their bedrooms to their likings and were supported to attend outdoor pursuits of their choice and their independence was promoted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: There were sufficient numbers of staff to keep people safe. Staff received a wide range of training to ensure they had the skills and knowledge to support people safely. These included, epilepsy awareness, safe administration of medication, safeguarding, dysphasia, positive behaviour support and a 2 day autism training course. Staff promoted equality and diversity in their support for people. People's specific dietary needs were understood and being met. People told us staff respected their privacy and dignity when providing care and support. A complaints procedure was available and displayed to enable people to access it if they or their relatives had a need. We were told no complaints had been received at the time of our inspection. We observed people being treated with kindness, dignity, and respect.

Right Culture: The support people received met their needs and aspirations. Support focused on quality of life and followed best practice. Staff involved people, their family and other professionals as appropriate to evaluate the quality of support given and obtain feedback to improve people's day to day quality of life. People living

at the home made choices and took part in meaningful activities and education which were part of their planned care and support. Staff supported them to achieve their aspirations and goals.