Riverdale Care Home

The provider had reviewed and amended their processes for monitoring the quality and safety of the service. The registered manager had clear oversight over the service and was committed to continuously driving improvements in people's care. People, relatives and staff spoke positively about the leadership of the service and the dedication of the registered manager. Staff felt valued and supported and were comfortable raising any concerns

Risks to people's health and safety were assessed and monitored and people's care plans contained personalised risk assessments. Staff had been provided with specialised training, tailored to understanding how to support people who may be feeling distressed or upset, in a dignified and respectful way.

People were protected from the risk of abuse and robust safeguarding processes were in place. Incidents and accidents were recorded appropriately and analysed to ensure lessons were learnt. People received their medicines as prescribed and the provider ensured staff were trained and competent to administer medicines prior to supporting people.

People and relatives spoke positively about the care provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had built positive working relationships with other healthcare professionals in order to support people's changing needs. The management team had created a positive and welcoming culture where people and relatives felt involved in the service and were regularly asked for their feedback in order to shape and improve the care provided.