Wyncroft House

Appropriate checks were not carried out to ensure staff were recruited safely. Several staff files contained gaps in employment history, and risk assessments had not been completed for staff who had used their Disclosure and Barring Service certificate from their previous employer.

There were measures in place to prevent the spread of infection. Incidents and accidents were recorded and analysed to identify trends however, there was no process in place for the provider to check if actions were consistently followed up.

There were systems and processes in place to protect people from the risk of abuse. People and relatives told us they felt safe. There were enough staff to keep people safe.

The systems and processes in place to monitor the service were not effective and did not consistently identify where improvements were needed. We were not assured the provider had embedded a culture of continuous learning.

People told us the manager was approachable and they felt comfortable raising their concerns. The provider engaged with people using the service. Staff worked with external health care professionals to ensure people received partnership care to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.