New Bradley Hall

There was a culture of continuous improvement and learning which was shared with staff to drive improvements in the home. People were involved in assessments of their needs which considered people’s communication, personal and health needs. People were supported to have enough to eat and drink to stay healthy. Staff worked well with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff monitored people’s health to support healthy living. Staff sought peoples consent before providing support.

People were treated with kindness and compassion and involved as partners in their care. Staff protected people’s privacy and dignity and treated people as individuals and supported their preferences. People were supported to make daily choices about their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely and caring way.

Staff provided information people could understand. Systems were in place to enable people, those important to them, and partner agencies to give feedback which the provider took account of and where needed acted upon.

Staff were recruited safely and received the training they needed for their role. The provider supported staff development and wellbeing.

The home was managed by a supportive and effective management team with a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff were passionate about their role, felt supported, valued and were treated equally.

Governance systems were in place to enable the management team to maintain oversight and ensure people received safe and good quality care. However, we found some improvements were required with records which had not always been updated following changes in some people’s needs. We also found some improvements were needed with the management of some peoples ‘as required’ (PRN) medicines. The management team and provider were receptive to our feedback and immediate actions were taken to address the issues we raised.